General FAQ
Q: How do I start playing rummy online?
A: You can download and install Rummy Sarkar APK from rummysarkar.com. After installing complete the registration process and now you can start playing rummy online on Rummy Sarkar.
Q: What is the difference between Practice Game and Real Cash Games?
A: In Practice game users need not be required to add/deposit real cash/money. Users can play free practice games to understand the platform and game. To play cash games users need to deposit money first.
Q: Which Rummy Varients are available to play at Rummy Sarkar?
A: PlayerzPot offers three variations of Rummy: Points Rummy, Deals Rummy, and Pool Rummy. Additionally, we have multiple Rummy Tournaments for you to enjoy.
Q. Can I Play Free Rummy Tournaments Without Adding Any Cash on Rummy Sarkar?
A: Yes users can play Free Rummy Tournaments without adding any cash.
Account-Related FAQ
Q: Can users from Assam, Odisha, Nagaland, Sikkim, Meghalaya, Telangana, and Andhra Pradesh can play cash rummy games?
A: Due to states gaming law users residing from Assam, Odisha, Nagaland, Sikkim, Meghalaya, Telangana, and Andhra Pradesh are not allowed to play cash games.
Q: I did not receive any confirmation email after I sign-up.
A: It may be because our mail must have been marked as spam so check whether it is in the spam folder. If not wait for a while. If the problem persists reach us through our Contact Us pages.
Q: KYC Verification is compulsory to withdraw winnings.
A: Yes, KYC verification is mandatory to withdraw a user's winnings.
Account Balance Related FAQ
Q: Q: How i can check my account balance on Rummy Sarkar?
A: You can check your wallet balance on the right side of the page at the top.
Q: How can I add money to my account?
A: Click on the wallet symbol displayed on top of the page and then click on ‘Add Funds’, after which you’ll be guided through the entire payment process.
Q: Can I withdraw the Bonus?
A: No, you can only withdraw your winnings.
Q: Where I can receive the Withdrawl Amount?
A: The withdrawal amount will be sent to your verified bank account. You have to add Complete Bank Details at the time of KYC.
Q: If I have won a contest but haven't received your cash prize, what should i do now?
A: Need not worry, such cases are rare at Rummy Sarkar. Reach out to our customer support team and provide details such as the contest name, your username, and any relevant transaction information.
Account Verification FAQ
Q: What documents i have to provide for verification?
A: Scanned copy of bank passbook, driving license, or PAN card. Also, you have to enter some details manually. You can visit the KYC tab in the profile page.
Q: Why did my documents get rejected?
A: Either they are not authentic or the provided images are not clear.
Q: How much time it takes to verify the account?
A: It takes up to one week to verify the account.